Privacy Policy

How Rockanova Handles Your Data

Last updated: June 12, 2025

1. What We Collect

When you book tickets, submit a band inquiry, or sign up for our newsletter, we collect the information you provide directly: your name, email address, phone number, and the contents of any messages you send us. We also gather technical data automatically, such as your browser type, device information, and IP address, to ensure the site functions correctly.

We use analytics tools to understand how visitors interact with our pages, which helps us improve the gig guide and booking experience. This includes tracking page views, click patterns, and referral sources.

2. How We Use Your Information

Your data is used for specific, legitimate purposes only:

  • Processing ticket orders and sending booking confirmations.
  • Responding to artist booking requests and promoter inquiries.
  • Sending updates about upcoming gigs and events you've opted into.
  • Improving site functionality and diagnosing technical issues.

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling that affects you legally.

3. Cookies & Tracking

Our site uses cookies to remember your preferences and to understand how the platform is used. Essential cookies are required for the ticketing system to work. Analytics cookies help us measure traffic and engagement. You can disable cookies in your browser settings, but some features may not function properly without them.

4. Data Storage & Sharing

Your information is stored on secure servers managed by our hosting provider. We share data only with trusted processors who help us operate the site: hosting providers, analytics services, and email delivery platforms. These parties are contractually obligated to protect your data and cannot use it for their own purposes.

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion, we will remove your data from active systems within 30 days.

5. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion of your data, and request a portable copy of the information you've provided. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

If you are in the EU/EEA, you have rights under the GDPR. If you are in California, the CCPA grants you similar rights. To exercise any of these rights, contact us using the details below.

6. No Misleading Claims

We are committed to transparency. Rockanova does not make false claims about artists, events, or ticket availability. We do not use fake urgency, fabricated endorsements, or misleading promotions. All listings and descriptions reflect real events and genuine partnerships. We do not guarantee specific outcomes from our workshops or booking services.

7. Contact Us

For any privacy-related questions, data requests, or concerns, please reach out:

Rockanova

875 Isaacs Springs, Bulelwaburgh, MP 8981

Phone: 0188591666

Email: info@rockanova.com

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